Refund Policy

30-day money-back guarantee

SwiftVendNG offers a 30-day money-back guarantee on wallet top-ups and subscription payments. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.

Automatic wallet refunds

If a VTU transaction (airtime, data, cable, electricity or PIN) fails at the upstream provider, the amount is automatically refunded to your SwiftVendNG wallet balance — usually within seconds. No action is required from you.

How to request a refund to your card or bank

Refunds for card, bank or subscription payments are processed by our payment provider, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email you used at checkout.
2. Follow the refund request flow, or contact Paddle support directly from that page.
3. Alternatively, email us at support@swiftvend.com.ng and we will assist you.

Subscription cancellations

You can cancel a membership subscription at any time from paddle.net. Cancellation stops future renewals; the current billing period remains active until its end date.

Processing time

Approved refunds are returned to the original payment method and typically settle within 5–10 business days depending on your bank.

Contact

Questions about refunds: support@swiftvend.com.ng.