Refund Policy

Failed purchases are refunded automatically

If a purchase (airtime, data, cable TV, electricity, betting funding, recharge card or exam PIN) is rejected by the provider, or never confirmed as delivered, the amount is returned to your SwiftVendNG wallet automatically — usually within seconds, and at the latest after our automatic re-check. You do not need to do anything, and you are never charged twice for the same order.

If something did not arrive

Open History, find the order and tap Report a problem. Tell us briefly what went wrong — for example "paid but no token received" — and send it. We review every report and either approve it (your wallet is credited) or decline it with a reason. You can see the status of your reports on the same page.

You can also message us directly: Chat with us on WhatsApp.

Wallet top-ups you did not mean to make

If you funded your wallet by card and have not spent the money, tell us within 30 days and we will refund it. Once a top-up has been used for purchases, the refund is limited to the unused balance.

Membership levels

Membership levels are one-time payments and never renew automatically, so there is nothing to cancel. If you upgraded by mistake, contact us before you use the new rates and we will look into it.

How long refunds take

Approved wallet credits appear immediately. A refund back to your card or bank is returned through our payment provider, Flutterwave, and typically settles within 5–10 business days depending on your bank.

Contact

Questions about refunds: Chat with us on WhatsApp.